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Worried Something Might Have Gone Wrong?

Worried Something Might Have Gone Wrong?

In case you're worried and have time-sensitive questions

Khaled avatar Dave Lastovskiy avatar Meryl avatar
9 articles in this collection
Written by Khaled, Dave Lastovskiy, and Meryl

What is my ClientID? Where can I find it?

Finding your 6-digit ClientID.
Meryl avatar
Written by Meryl
Updated over a week ago

How do I set up my client portal?

Accessing your online account
Meryl avatar
Written by Meryl
Updated over a week ago

I can't reset my password. What's going on?

Accessing your portal and password issues.
Meryl avatar
Written by Meryl
Updated over a week ago

I haven't heard from you since I placed my order.

Emails from Legacy aren't in my inbox.
Meryl avatar
Written by Meryl
Updated over a week ago

FedEx hasn't arrived!

Issues with the FedEx pick-up
Khaled avatar
Written by Khaled
Updated over a week ago

I sent my kit yesterday, when will my results be ready?

Waiting for results
Dave Lastovskiy avatar
Written by Dave Lastovskiy
Updated over a week ago

Why don't I see morphology analysis for my second deposit?

Morphology & Interpreting Results
Khaled avatar
Written by Khaled
Updated over a week ago

I've been taking medication. Is it okay for me to deposit?

Medication and sperm / fertility including Clomid and Hormone Therapy
Khaled avatar
Written by Khaled
Updated over a week ago

Do I need a new kit if I didn't refrigerate the transport medium?

Temperature, heat, air conditioning, and the transport medium
Khaled avatar
Written by Khaled
Updated over a week ago
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