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Worried Something Might Have Gone Wrong?
Worried Something Might Have Gone Wrong?
In case you're worried and have time-sensitive questions
9 articles in this collection
Written by
Khaled,
Dave Lastovskiy,
and
Meryl
What is my ClientID? Where can I find it?
Finding your 6-digit ClientID.
Written by
Meryl
Updated over a week ago
How do I set up my client portal?
Accessing your online account
Written by
Meryl
Updated over a week ago
I can't reset my password. What's going on?
Accessing your portal and password issues.
Written by
Meryl
Updated over a week ago
I haven't heard from you since I placed my order.
Emails from Legacy aren't in my inbox.
Written by
Meryl
Updated over a week ago
FedEx hasn't arrived!
Issues with the FedEx pick-up
Written by
Khaled
Updated over a week ago
I sent my kit yesterday, when will my results be ready?
Waiting for results
Written by
Dave Lastovskiy
Updated over a week ago
Why don't I see morphology analysis for my second deposit?
Morphology & Interpreting Results
Written by
Khaled
Updated over a week ago
I've been taking medication. Is it okay for me to deposit?
Medication and sperm / fertility including Clomid and Hormone Therapy
Written by
Khaled
Updated over a week ago
Do I need a new kit if I didn't refrigerate the transport medium?
Temperature, heat, air conditioning, and the transport medium
Written by
Khaled
Updated over a week ago