Troubleshooting

In case you're worried and have time-sensitive questions

10 articles in this collection
Written by Khaled, Dave Lastovskiy, and Meryl

What is my ClientID? Where can I find it?

Finding your 6-digit ClientID.

Written by Meryl
Updated over a week ago

I've placed an order but need to cancel it. What next?

refunds, returns, and replacements

Written by Meryl
Updated over a week ago

How do I set up my client portal?

Accessing your online account

Written by Meryl
Updated over a week ago

I can't reset my password. What's going on?

Accessing your portal and password issues.

Written by Meryl
Updated over a week ago

I haven't heard from you since I placed my order.

Emails from Legacy aren't in my inbox.

Written by Meryl
Updated over a week ago

FedEx hasn't arrived!

Issues with the FedEx pick-up

Written by Khaled
Updated over a week ago

I sent my kit yesterday, when will my results be ready?

Waiting for results

Written by Dave Lastovskiy
Updated over a week ago

Why don't I see morphology analysis for my second deposit?

Morphology & Interpreting Results

Written by Khaled
Updated over a week ago

I've been taking medication. Is it okay for me to deposit?

Medication and sperm / fertility including Clomid and Hormone Therapy

Written by Khaled
Updated over a week ago

Do I need a new kit if I didn't refrigerate the transport medium?

Temperature, heat, air conditioning, and the transport medium

Written by Khaled
Updated over a week ago