Troubleshooting

In case you're worried and have time-sensitive questions

9 articles in this collection
Written by Khaled, Dave Lastovskiy, and Meryl

What is my ClientID? Where can I find it?

Written by Meryl
Updated over a week ago

I need to cancel my order, or I’d like to request a refund.

Written by Meryl
Updated over a week ago

How do I access my client dashboard?

Accessing your online account

Written by Meryl
Updated over a week ago

How can I reset my password?

Written by Meryl
Updated over a week ago

I haven't heard from you since I placed my order.

Written by Meryl
Updated over a week ago

FedEx didn’t pick up my sample!

Written by Khaled
Updated this week

I sent my kit yesterday, when will my results be ready?

Written by Dave Lastovskiy
Updated over a week ago

Do I need a new kit if I didn't refrigerate the transport media?

Written by Khaled
Updated over a week ago

I've been taking medication. Is it okay for me to test or freeze a sample? Will my medication affect my results?

Written by Khaled
Updated over a week ago