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Troubleshooting
Troubleshooting
In case you're worried and have time-sensitive questions
9 articles in this collection
Written by
Khaled,
Dave Lastovskiy,
and
Meryl
What is my ClientID? Where can I find it?
Written by
Meryl
Updated over a week ago
I need to cancel my order, or I’d like to request a refund.
Written by
Meryl
Updated over a week ago
How do I access my client dashboard?
Accessing your online account
Written by
Meryl
Updated over a week ago
How can I reset my password?
Written by
Meryl
Updated over a week ago
I haven't heard from you since I placed my order.
Written by
Meryl
Updated over a week ago
FedEx didn’t pick up my sample!
Written by
Khaled
Updated this week
I sent my kit yesterday, when will my results be ready?
Written by
Dave Lastovskiy
Updated over a week ago
Do I need a new kit if I didn't refrigerate the transport media?
Written by
Khaled
Updated over a week ago
I've been taking medication. Is it okay for me to test or freeze a sample? Will my medication affect my results?
Written by
Khaled
Updated over a week ago